The two of us.
I (Janel) grew up in this. I know what the dough should feel like, what my grandmother would say about a batch, and how my mother made a stranger feel like a regular in about four seconds. That is the part I am responsible for here — that what we hand you is right, and that it still means what it meant in her kitchen.
Eric is the reason it runs. He is here every day, he knows where everything is and why, and he cares about the parts nobody notices until they go wrong. If something is not right, he would rather you told him than told the internet. That is not a policy — it is just how he is.