Privacy Policy

1. Information We Collect

We may collect:

• Personal Information you provide directly: name, email address, phone number, and pickup or delivery details when you place an order.
• Order and Communication Data: order history, newsletter sign-ups, and content shared with us via email, phone calls, voicemail, or text message.
• Automatically Collected Data: IP address, browser type, and usage data via cookies (see Section 3).
• Payment Information: processed only by secure, PCI-compliant third-party payment processors. We never store complete payment card details on our own servers.

2. How We Use Your Information

We use your information solely to:

• Process and fulfill orders, including pickup and delivery.
• Respond to inquiries, catering or quote requests, and support needs.
• Send newsletters or updates you have subscribed to (you may unsubscribe at any time).
• Confirm receipt of voicemails and arrange callbacks (see Section 7).
• Maintain the security and functionality of the Site.

3. Cookies

We use cookies to support core Site functionality and improve your browsing experience. You can manage or disable cookies at any time through your browser settings; disabling cookies may affect how the Site functions.

4. Data Sharing and Transfers

We do not sell, rent, or share your personal information with third parties for marketing or promotional purposes, even with your consent. We do not transfer your personal data to any external organization except:

• To service providers who process data solely on our behalf (e.g., hosting, payment processing, delivery, email newsletter services) under confidentiality obligations, or
• As required by law, subpoena, or to protect our legal rights, property, or safety.

5. How We Safeguard Your Information

• Access Controls — data access is restricted to authorized personnel using secure authentication.
• Staff Training — regular training on data protection and privacy practices.
• Periodic Audits — routine review of systems and processes for compliance.

6. Data Security & Retention

We use commercially reasonable administrative, technical, and physical safeguards to protect your data. However, no method of transmission or storage over the internet is 100% secure, and we cannot guarantee absolute security. We retain personal information only as long as necessary to fulfill the purposes described in this Policy or as required by law.

7. Text Messaging (SMS) Program

When you leave a voicemail on our business line, you consent to receive a limited number of informational, non-marketing text messages from Valerio's Bakery Cafe confirming receipt of your voicemail and notifying you that a return call is forthcoming.

• Message types: Voicemail-receipt confirmations and callback notices only — no marketing or promotional texts are sent under this program.
• Frequency: Typically 1–2 messages per voicemail received.
• Cost: Message and data rates may apply.
• Opt-out: Reply STOP to any message to unsubscribe at any time.
• Help: Reply HELP, call 719-483-8570 , or email contact @ valerioscolorado.com (please remove spaces before sending).

Mobile opt-in information is never shared with third parties for marketing purposes.

8. Your Privacy Rights

Depending on your state of residence — including rights available to Colorado residents under the Colorado Privacy Act — you may have the right to:

• Access, correct, or delete your personal data.
• Opt out of the sale of personal data, targeted advertising, or certain profiling (we do not engage in any of these practices).
• Opt out of marketing communications or text messages.
• Appeal a denied request.

To exercise any of these rights, contact us using the information in Section 12. We will respond within the timeframe required by applicable law.

9. Children's Privacy

The Site is not directed to individuals under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

10. Third-Party Links

The Site may link to third-party websites. We do not control and are not responsible for the privacy practices or content of those sites.

11. Policy Updates

We may update this Policy periodically. Material changes will be posted on this page with a revised effective date. Continued use of the Site after changes constitutes acceptance.

12. Contact Us — Privacy

Valerio's Bakery Cafe
9697 Prominent Point, Briargate
Colorado Springs, CO 80924, United States
719-483-8570 or email contact @ valerioscolorado.com (please remove spaces before sending).